R272-P30-JG can not boot

General Discussion
1

Hi everyone,

I just received a R272-P30-JG. After installing Ubuntu 20.04, it began randomly resetting after a few minutes.

After upgrading BIOS, now the entire server just automatically went down after I press the power button for 5 seconds.

root@voyager:~/MP32-AR0_F37# ipmitool -H 192.168.1.150 -U admin -P xxxx -I lanplus hpm upgrade ./SCP_2.10g/MP32_AR0_scp_signed_2.10.20250506_SHA256.hpm  -z 8192 force
Setting large buffer to 8192

PICMG HPM.1 Upgrade Agent 1.0.9:

Validating firmware image integrity...OK
Performing preparation stage...
    Invalid image file for product 530

    Image Information
        Device Id : 0x20
        Prod   Id : 0x0214
        Manuf  Id : 0x003c0a
    Board Information
        Device Id : 0x20
        Prod   Id : 0x0212
        Manuf  Id : 0x003c0a
 Continue ignoring DeviceID/ProductID/ManufacturingID (Y/N): Y

Services may be affected during upgrade. Do you wish to continue? (y/n): y
OK

Performing upgrade stage:

-------------------------------------------------------------------------------
|ID  | Name        |                     Versions                        | %  |
|    |             |      Active     |      Backup     |      File       |    |
|----|-------------|-----------------|-----------------|-----------------|----|
|*  7|BOOTFW       |   0.00 00000000 | ---.-- -------- |   2.10 06052520 |100%|
|    |Upload Time: 00:02             | Image Size:  261272 bytes              |
-------------------------------------------------------------------------------
(*) Component requires Payload Cold Reset

Firmware upgrade procedure successful

root@voyager:~/MP32-AR0_F37# ipmitool -H 192.168.1.150 -U admin -P xxxx -I lanplus mc reset cold
Sent cold reset command to MC
root@voyager:~/MP32-AR0_F37#

This is the log file from BMC

Try clearing CMOS using jumper but it did not help.

What should I do now ?

1 Like
2

CleanShot 2025-09-13 at 10.28.43@2x
CleanShot 2025-09-13 at 10.28.43@2x2896×984 193 KB

3

Sounds like you only update the BOOTFW(SCP) but not updating the BIOS. If the BIOS version doesn’t match with the SCP, the system may not be able to boot up.
Suggest downloading the F32m version of package to check the Gigabyte_Server_BMC(AMI)_Web_update_SCP_and_BIOS_SOP_R02.pdf document via R272-P30 (Rev. 100) - GIGABYTE Global. It shows the SOP to update BIOS and SCP.

1 Like
4

Understood, I’ll try.

By the way, is there any way I can access the debug log? I try connecting to the serial port in the back, but it returns no data.

5

Unfortunately, I don’t have the same system on my end and couldn’t find more description of the Serial Port(debug port) inside Gigabyte UM. I’m guessing it’s for the host console which is after the bootfw console. So, if the system blocks at the bootfw stage, the host console will become empty.

Maybe you can have a try with the ipmi command? Here is an example:
ipmitool -I lanplus -U xxx -P xxx -H <BMC_IP> sol activate instance=<number 1-3>

6

Hi @mnieh, I have successfully upgraded all firmwares, but …

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Unfortunately, after a few successful boots, my server hangs when I plug in the power. It looks like the BMC cannot turn on. The BMC LED keeps blinking indefinitely, and the power button on the front does not respond. I tried pressing the BMC_RESET button, but it didn’t help. Is there any way to fix this? Thank you.

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