RAM Not Operational & BIOS Update Issues on Foxconn MT Collins Server

General Discussion
1

Hello Ampere Community,

I am experiencing a critical issue with my Foxconn MT Collins server and would greatly appreciate any assistance or guidance you can provide.

My server details are:

  • Model: Foxconn MT Collins
    • Chassis: 2U Rackmountable Chassis with rails
    • Processors: 2x 80-Core Ampere Altra Q80-30 (160 Cores total)
    • Storage: 24x 2.5" NVMe hard drive slots with trays, 1x Intel SSDPE2KX010T8 1TB 2.5" NVMe/PCIe SSD, 1x Samsung PM983 960GB PCIe/NVMe SSD (MZ-1LB9600)
    • RAM: 128GB RAM - 4x 32GB DDR4 2Rx4 PC4-3200AA modules
    • NIC: 1x Broadcom Quad Port 25GB/s SFP28 NIC
    • Power Supplies: 2x 2000W 80 Plus Platinum
      My current BIOS details are:
      Vendor: Ampere(R)
      Version: 0ACOC015 (SCP: 1.07.20210713)
      Release Date: 08/03/2021
      BIOS Revision: 5.15
      Firmware Revision: 1.7

The primary issue is with the RAM. Whenever I install RAM modules, the system reports them as ‘installed but not operational’. This prevents me from fully utilizing the installed memory.

Additionally, I am unable to update my BIOS firmware. I have attempted to contact Ampere Computing support to obtain a login and password for the customer portal to download the necessary firmware and tools, but I have not received a response. Without access to the official firmware and update procedures, I am stuck with the current BIOS version, which may be contributing to the RAM issue.

Could anyone in the community offer assistance with the following:

  1. RAM Issue: Has anyone encountered a similar problem where RAM is detected but not operational on an Ampere Altra-based system, particularly the MT Collins or Jade platform? Are there specific RAM compatibility requirements or troubleshooting steps I should follow?
    1. BIOS Update: Is there an alternative method to obtain the latest BIOS firmware for the Foxconn MT Collins (Ampere Jade) board, or a way to update it without requiring access to the Ampere customer portal? I understand that some files (like ATF images and board setting files) are proprietary, but perhaps there are community-driven solutions or older, publicly available versions that might help.
    1. Contacting Ampere Support: Does anyone have advice or alternative channels for getting a response from Ampere Computing support regarding customer portal access and firmware downloads?
      Any help or suggestions would be greatly appreciated. Thank you in advance for your time and expertise!
2

I had ram detected but not operational on my AsrockRack Altra8UD-1L2T system.

All 8 sticks were the same, 1 one was not detected which ended in 4 sticks being operational and 3 were ‘detected not operational’ until I reseat the not-detected one.

1 Like
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Try clean the memory socket and restart the system, sometime you need luck :smiley:

4

Hi There, I tried everything I still has the same problem, I wish if anyone can help me to update my BIOS to latest version, that might helps for sure, specially that I have GPU that is not recognised by motherboard.

If you have any idea, please contact me on telegram mohamedarab62

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This topic is temporarily closed for at least 4 hours due to a large number of community flags.

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This topic was automatically opened after 12 hours.

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Where did you acquire these? I have a couple and may be able to help out. That firmware revision looks odd it should be 0.xx.something afaik.